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FAQ
We are doing our best to ensure that your training, classroom and seminar materials are the very best they can possibly be. This we can control, and we work hard to make sure we exceed your expectations. A little preparation can really help ensure that you maximize the benefits of your training experience. Knowing exactly what to expect will make all our lives easier:
REGISTRATION
Q: I'm interested in a course. Who can I speak to for more information?
A: You may find more details on each course dedicated webpage. Alternatively you may contact our Client Service Department via phone at
+1 516 881 9639 or e-mail at ima@internationalmaritimeacademy.eu
Q: How do I register / enroll for a Training Course?
A: To register / enroll you may:
- Visit the course webpage and apply online through the online registration form
- Complete the Registration form available at the home page of International Maritime Academy website and either email of fax it back to the details provided on the form
- Contact our Client Service Department who will assist in your application
Q: How can I get the Prepayment Discount ?
A: You may state the prepared discount in the registration form and pay
Before the special offer discount deadline. In case you miss the deadline for any reason do contact our Client Service Department!
Q: How can I pay?
A: An invoice will be issued by our Client Service Department that is
expected to be settled before the invoice due date, free of bank
charges. You can pay by credit card, bank transfer, PayPal, or western union. Please check with our Client Service Department for full details.
Q: What happens if I want to cancel my booking?
A: for online courses, Cancellation after the acknowledgement of the
course handbook and enrollment certificate is not fundable.
However, a substitute participant is always welcome at no extra charge.Alternatively, you may reschedule your course booking for a future course in line with the Course Calendar.
OPEN CLASSROOM SEMINARS
Q: What is the Registration Process for an Open Seminar ?
A:You are expected to arrive at the Training Venue (Lloyd's Maritime Institute or other venue stated in your registration) within 10 - 30 minutes PRIOR course commencement. On your arrival you should follow the registration process and submit to the registration desk a color photo (passport size) to be printed on your Training Certificate.
Q. Do you offer a money-back guarantee for Classroom Seminar?
A : YES! We offer a 100% money-back guarantee for classroom seminar. We're so sure that our classroom seminar offer the best Face to Face live training anywhere, for any price that if you're dissatisfied for any reason simply say so at the end of the course and make sure that our Client Service Department is aware of your statement. No fees will be required , simple and clear !
Q. Where is the location of the International Maritime Academy?
A. Please use the map and driving instructions that have been or will be provided to you with the confirmation of your Training registration.
Q. Do you offer WI FI access on the Training Facility ?
A. Yes we do, you may request user name and password from the Registration desk.
Q. What Kind of Access do I Have to the Instructors?
A. You've got great access! Our instructors are available during breaks, lunch, and after the seminar to answer any questions you may have, or provide additional feedback.
IN HOUSE TRAINING
Q: What are the benefits of IN House / Onboard Training
A: In-house training allows you to define the programme that precisely matches your needs. You may tailor:
- Training Material, to exact company or vessel needs
- Training Timings
- Select the Trainer that best matches your expectations
All our courses are available for on-site/in-house training.
Q : Are there any pre requisites in order to arrange for an In House Training ?
A : Normally a client wishes to arrange in house training is expected to provide
- TEN (10) days' notice in order to arrange for the Trainer and Course Materials
- A Minimum Audience of SIX (6) Persons to attend the course (less persons attending may not be a cost effective solution)
- Client is expected to provide Training Facility properly equipped, administer and handle trainees accordingly.
United States Maritimes Academy is expected to provide Qualified Trainer(s), Training Material and Certification for Trainees for the delivery of Training
DISTANCE LEARNING
Q: What happens when my online course / Distance Learning course commences?
A:You will be sent full access details to the course website a course handbook and a distance learning platform guide. Access to course materials prior to this date is not possible.
Q: I've already enrolled on a distance learning course. Who can I speak to about my course?
A: You may find more details on each course dedicated webpage. Alternatively you may contact our Client Service Department via phone at
+1 516 881 9639 or e-mail at ima@internationalmaritimeacademy.eu
CERTIFICATION
Q : What is the validity of an International Maritime Academy certificate ?
A. Our Certificates have a five (5) year validity from the date of issue.
Q : What is the certificate Authentication Process ?
A. Our Certificates have a five (5) year validity from the date of issue.
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